Terms & Conditions

1. General

By using the Hedgerow Cheese website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise.

 

Any liability under these terms and conditions cannot exceed the total price of your order.

 

Hedgerow Cheese  is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.

 

2. Placing an order

When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on Hedgerow Cheese  website, you are also agreeing to all of our Terms and Conditions as presented on the website.

 

Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.

 

It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.

 

3. Cancelling an order

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your cheese has already been cut and packaged though, this will not be possible.

 

4. Cutting and weights

All cheeses are cut to order by hand. As such, all weights referred to on Hedgerow Cheese  website are guidelines, and there can be some fluctuations around those guideline weights. We are unable to offer refunds for complaints arising from reasonable variations from stipulated guideline weights. However, we will always endeavour to deliver packages as close as possible to our guideline weights.

 

5. Product Description

All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products offered by Hedgerow Cheese are constantly rotated and adapted.

 

6. Delivery

We use DHL or XeroE for all of our deliveries. Whilst they are unable to guarantee delivery within 24hrs, we believe they are the best couriers in the market, with a completion rate very close to 100%.

 

We are able to deliver to both residential addresses and business addresses. Before completing your purchase, you must indicate instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. This is not a signed for service, so it can be simply 'on the porch', as well as 'with a neighbour'. It is important that you are as specific as possible with these instructions. Please note that should your indicated preference not be secure, we are unable to assume liability for loss or damage incurred as a result of the cheese being left in/at that location. If our couriers deem a 'safe place' location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return to the depot with it. In such cases, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox. You can then either arrange re-delivery directly with them for the next day, or to collect from the depot. This should be done the following day to ensure the cheese remains in pristine condition. We can accept no liability if you are unavailable to either receive or collect your delivery the day following the scheduled delivery date where the 'safe place' has been deemed insecure by the courier.

 

If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the products, we are unable to accept liability for perished goods. It is your responsibility to ensure that someone will be present on the estimated delivery date, and that they are able to refrigerate the goods on that day.

 

On receipt of your order, we advise you refrigerate the cheese straight away. Our boxes are designed to keep the cheese in the right conditions for 48hrs, or even longer when it is cold outside!

 

If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.

 

It is therefore imperative that you ensure someone is available to either receive or collect the delivery on either the day, or the day after the scheduled delivery date.

 

7. Pre paid subscriptions

Our 3 month or 6 month subscriptions must be paid for in advance at the time or ordering. Please note that once the first monthly subscription has been delivered, we are unable to offer any refunds on the subscription.At your request, we are fully flexible with regards to your delivery preferences and requirements.

 

8. Packaging safety

Our packaging contains re-usable, safe. However, we do advise keeping these out of reach of children and we cannot accept liability for any injuries that may occur that are either directly or indirectly linked to any packaging The Hedgerow Cheese  delivers to you.

 

9. Complaints Procedure

All of our cheese is subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any cheese to us.

If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.

 

10. Governing Law

These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.